10 TB Network Hard

10 TB Network Hard
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I bought Lacie's high-end 10TB 5big drive with the hopes of consolidating all my files to one device and making life simple. Spent a small fortune to do so and hoped it would be worth it.<br /><br />It wasn't. I copied all my files over via the eSATA Snapshot feature which took more than a week and afterward I only had read access to them not write access.<br /><br />I wrote tech support they sent me back an e-mail that didn't even address the issue saying that eSATA wasn't mean to be used to read files...an answer that was quickly written with little thought.<br /><br />So then I called expecting a more qualified phone rep. They had no clue either and offered up guesses. They were obviously entirely unfamiliar with this product and had to go to a 'test station'. They said it 'should work'. Obviously.<br /><br />They promised to escalate the issue and call back ASAP. Did they? No.<br /><br />Their recommendation upon calling back again? Reformat...so I did it took 55 hours tried to copy files over again same issue.<br /><br />What's the point in selling world-class storage products when the tech support reps have no clue how to support them?<br /><br />You'd be better off buying separate FW800 drives than thinking this device would help you in anyway.<br /><br />This is the lousiest product I've ever used with the worst support you can imagine.<br /><br />This is coming from an IT Manager who bought the drive for personal use.